Delivery Receive Karte Waqt Check Karna Zaroori Hai
Humara iltemas hai ke delivery waqt apna poora order check karen — items fresh hain, weight theek hai, packaging intact hai. Order receive karne ke baad koi complain qabool nahi ki jaayegi.
1. Freshness Guarantee
Ocean Sea Fish mein humari pehli zimmedari aapko bilkul taaza aur clean seafood deliver karna hai. Har fish ko cleaning, cutting aur vacuum packing ke baad direct cold-chain box mein rakha jata hai. Agar aapko maal thawa hua, kharab ya galat species mila — to hum fori replacement ya full refund denge.
2. Kab Replacement / Refund Milega?
- ✅ Fish ya seafood delivery par thawi hui (thawed) mili ho ya temperature zyada ho.
- ✅ Aapko galat species ya galat cut deliver ki gayi ho.
- ✅ Packaging damage ho ya vacuum seal toot gayi ho transit mein.
- ✅ Weight mein bara farq ho — jo order kiya wo na mila ho.
3. Claim Karne Ka Tareeqa
Agar koi masla ho to delivery waqt hi hamare WhatsApp par photo ke saath message karein: +92 321 763 5846.
Zaroori Policies
- 🚫 Credit bilkul allowed nahi — sirf advance payment ya Cash on Delivery accepted hai. Kisi bhi halat mein credit par maal nahi milega.
- 📦 Delivery receive karte waqt pakka check karen — ek baar accept kar lene ke baad hum zimmedar nahi.
- ❌ Delivery ke baad ki koi bhi return request qabool nahi hogi — food safety regulations ki wajah se.
4. Refund Kab Milega?
Approved refunds 2 se 5 business days mein aapke original payment method par wapas ho jaate hain. COD orders ke liye bank transfer ya store credit diya jayega.